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FAQ

How long can I hire products for?

When hiring items from Celebrate!, you are paying for one use of hire, typically pick up / deliver Friday, return Monday.

What is the minimum order size for delivery?

We do not have a minimum order size for local delivery. Outside our local delivery area, minimum order sizes do apply. Contact us to see how we can best serve you.

Can you help set up my party?

Of course! If we are installing your marquee or delivering our products, we will gladly assist in setting up our equipment. Depending on what we are delivering, there may be a set-up fee.

Do I need to leave a security deposit when hiring?

All orders are secured with a credit card number and expiry date. Orders over $5,000 require a non refundable $1,000 deposit. We hold onto your card details until all equipment is returned and will not charge it unless it is your preferred form of payment, or if there are any breakages, missing items or you have not paid an overdue invoice.

Do I need to pay before hire, or after returning the items?

If you are picking up items from our store, you will need to prepay or pay at time of pick uo. All deliveries much be prepaid.

What forms of payment do you accept?

You have the option to pay via credit card, cash, electronic funds transfer or by EFTPOS in our store. Please note that there is a 1.5% surcharge for those paying by credit card.

Do you offer discounts for longer rentals?

If you plan on long term hire, give us a call and we would be happy to discuss a discounted hire price.

What is your cancellation fee?

If you cancel within two weeks of your function, there is a 50% cancelation fee that we will charge to your credit card.
Additionally, orders over $5,000 require a non refundable $1,000 deposit.

What suburbs do you deliver to?

We deliver to all suburbs in Melbourne, and if our schedule allows it, Country Victoria. Minimum order quantities for delivery items.

Emergency Contact Details

In the event of urgent out of hours issues, please call or SMS 0400 338 814. Leave a voicemail if no answer.

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